Frequently Asked Questions.

Is gluten in LipSense or Gloss?

No, neither of these products contain gluten.

Is LipSense kosher?

The present certificates for kosher LipSense are now past their effective date. However, nearly all of our stock of lip colors and all of our Glosses were manufactured while the kosher certificate was in effect.

Can I combine colors?

Definitely. This is one of the benefits of the three-layer-application. You can use any of the colors to come up with various new shades to best suit you. Some colors lend themselves to applying over others, mostly used for this are some of the lighter colors like Pink Champagne and Bombshell.

Do I need Ooops! Remover?

This is just in case you make a mistake when you are putting your Lip Color on, or if you decide to change the color for your night fly. The Ooops! Remover will remove the LipSense color coat by coat. Also it can be very helpful in removing spilled lip color on clothing (be fast!). And in the evening you want to have a powerful remover to take the LipSense color softly off.

How do I make an income?

There are many ways to make an income as a SeneGence/LipSense distributor:
Earn profits on your retail sales of our cosmetics and skin care. You can choose to buy at wholesale and have your customers purchase from you at retail, which earns you the most profit. You can also choose to have your customers shop directly from your website.
Earn commissions based on the sales the distributors you have sponsored. You can choose to build a team of like minded women and quickly begin earning commissions from coaching and growing your team. This opportunity is fun, why not share it?!
US-Distributors additionally earn monthly bonuses based on the group sales volume.

Why do my lips tingle?

The first time you try LipSense it can tingle. This is because the lips are dry and not sufficiently moisturised. Those without dry lips do not notice this. The sensation will stop once you have applied the moisturizing Gloss. Dry lips can be caused by repeated use of wax and paraffin based lipsticks, which, by their nature, can cause dry lip tissue. You can eliminate this by conditioning the lips for a few days and not using any wax based products. Once you use the LipSense and the moisturising Gloss on a regular basis your dry lips will be gone.

How long does each product last if you are using 3 layers of LipSense?

When one color is used every day the lip color lasts for 4 to 6 months; however, most customers purchase more than one color which extends the longevity of the product.

What preservative is present in LipSense?

There is no preservative in LipSense. It is self-preserved. The liquid delivery system naturally kills germs and bacteria.

Does the product contain lead?

No way, it doesn’t and never has.

Why do lip colors appear to be in slightly different shades from time to time?

As the product is produced from natural ingredients it will have some variation in colour from one product run to another because the colour pigments we use are from natural sources. Our formulators try to match each run for consistency but there can be minute variations.

Is there an SPF for the Glosses?

No. However, the proprietary formulations and color pigments in LipSense help create a physical covering for the lips, and so the color pigments help to protect the lips from the sun’s rays.

Which Glosses contain mica?

Any gloss that is shiny, pearlized or glittered may have mica.

My LipSense does not stay on and peels off?

The color technology works a little differently on each user due to different pH factors. Also, the long-lasting color technology can be impacted by medications a consumer may be taking. You may find some shades work better on your lips than others. Make sure you use only three thin layers of colour. If the colour is too thick it may peel off. Sometimes the product seems like it is peeling, when in fact it is the skin on your lips lifting as they exfoliate

Why should LipSense Liquid Lip Color initially be sold in a Set?

The Set consists of a LipSense Liquid Lip Color, a moisturizing Gloss and Ooops! Remover. The long-lasting properties of the LipSense colour product are enhanced by using one of the LipSense moisturizing Glosses. LipSense Glosses were formulated to work with the long-lasting technology of LipSense whereas other gloss formulations may break down the staying power of LipSense. In addition, the moisturizing Glosses help to keep the lips moist and plump. The Ooops! Remover is especially designed to erase those Ooops! mistakes that can occur when applying the Lip Colour. As a person eats and drinks, the Gloss comes off and needs to be reapplied a few times during the day to keep the colour renewed and increase its staying power. If you are using the product properly you will see that the colour will last all day long.

What are your normal business hours?

Normal business hours are 1:00 PM to 5:00 PM Monday to Friday. Anyway, written communication is better. Send us an e-mail and we will reply in 24 hours maximum.

What is the best and most expeditious way to place an order?

The quickest and most efficient way of ordering is online ordering.

How do I get in touch with you if I have questions about my order?

Email us at:

Can I phone in my orders?

No sorry, we do not have this facility.

Can I cancel my order?

We are not able to cancel any orders. It is a very manual process to catch an order that was placed incorrectly and due to the volume of orders that we receive, we are not able to cancel an order.

How much time does it take to be a distributor?

If you join just for the personal discount, it takes no time at all!
If you are casually working this business for a side income, you can expect somewhere around 2-4 hours a week.
If you want to treat this as a full time business and earn the incentives, like the free car and trips, you will obviously want to work more. You get what you put in. You should probably expect to spend about 10-15 hours a week on your business.

What is the cost?

It costs only 60 Fr a year to join. This will give you access to discounts from 20 to 50% on every single product.

What is the discount structure?

Your discount is based on Personal Volume and is cumulative each month.
20% off: 1-199 Fr
30% off: 200 – 599 Fr
40% off: 600 – 1499 Fr
50% off: 1500 Fr to infinite
Once a cumulative 1500Fr is reached in a calendar month, 50% discount will be applied for all subsequent orders that month, minimum order is 300 Fr. BONUS! All 300 PV orders (800 Fr) placed within first 90 days of signing up are a full 50% off!

How do I market the products?

When you join the company, you will have plenty of resources at your fingertips. You will learn about meeting with friends to share with them, wearing stripes on your hand, using social media and vendor events. We also help you set up your own Facebook group so you can easily share with prospective customers and make it super fun! We will help you with everything!  LipSense literally sells itself, it’s amazing. Wear the product, share your excitement about it and treat others with great customer service. Simple.

Where is the product sold?

SeneSwiss is set up as a Direct Selling Company. Distributors sell product via group demonstrations in homes, at work, at trade shows, conventions and expo events. The product may be sold in small, privately owned, non-chain retail establishments as well.

What is the Return Policy?

If a problem should occur with a product, please go back to the Distributor who sold the product to you to discuss.

Do I pay for return shipping?

Yes, you will pay to ship the item back to us. This is the standard process in the retail industry. So once you print the address label, please be sure to secure postage before shipping.  If the package arrives and does not have enough postage on it, the package will be refused and shipped back at the customer’s expense.

What form of payments do you accept?

We accept all major cards. Revolut and PayPal are welcome as well.

On some days I notice my Lip Color does not stay as long. Why?

LipSense comes off when your lips exfoliate, which is usually every eight to ten hours or so. Because LipSense only adheres to your top layer of skin it comes off when your lips exfoliate and does not damage the underlying layers. The Gloss has Shea Butter that penetrates several layers down, actually making your lips healthier. The more moisturised your lips are the longer it will take your lips to exfoliate. Thus your LipSense will last longer if you keep your lips moist. Most women will find the colour will last all day when reapplying the Gloss throughout the day. The colour can also lift when eating foods with oils, eg. salads with vinaigrettes, fried chips – Gloss prior to eating these foods and this will protect the colour.

What happens if I should spill the Lip Color on my clothes?

The color is easily removed by having the item dry-cleaned, or use Ooops! Remover to help lift the colour.

Can I use other glosses/balms over LipSense?

We do not recommend this as our Gloss promotes the staying power of LipSense as well as properly moisturising your lips.

Does LipSense give protection from the sun?

The proprietary formulations and colour pigments in LipSense help create a physical covering for the lips, and so the colour pigments help to protect the lips from the sun’s rays.

Do you share your information with third parties?

We do not share our customer list.  We will add you to our email list to keep you informed

of new arrivals, sales, announcements, etc.

Can I purchase your products if I live outside of Switzerland?

Sorry we are only authorised to sell products to anyone living in Switzerland and Principality of Liechtenstein. The cost to ship and do returns outside of Switzerland has not proven to be cost effective for the customer or us.

I live outside of Switzerland, how do I sponsor a Swiss Distributor?

To sign up a new distributor with SeneSwiss in Switzerland and the Principality of Liechtenstein by a non-Swiss sponsor please take the following action:

Send an email to: in this format:
Subject matter: Sponsorship outside of Switzerland and the Principality of Liechtenstein.
“I wish to sponsor the following person with SeneSwiss in Switzerland”:

Sponsor’s first name Sponsor’s last name

Sponsor’s Distributor ID number

Sponsor’s email address

New applicant’s first name

New applicant’s last name

New applicant’s email address

New applicant’s telephone number (if known)

An email will be sent for the applicant to complete the registration process.

An email will be sent to the sponsor on completion.

Please note that prior to the merger of SeneSwiss and SeneGence systems, commissions/bonuses generated by downlines within Switzerland and the Principality of Liechtenstein will not be paid to the upline outside of Switzerland and the Principality of Liechtenstein. After the merging, downlines will then operate in the usual way.

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